Customer service
Protect your investment
When even a single second of downtime affects results, reliability and efficiency are fundamental.
At GH, we understand how to meet our clients' needs, keeping things up and running while obtaining the best return on investment.
Our specialists are available around the globe to offer you personalised maintenance solutions and strategic planning.
Preventive maintenance
Professional maintenance ensures that equipment operates reliably and efficiently, while extending service life. With a GH maintenance contract, our international network of maintenance experts can help you plan, achieve and maintain uniform performance.
Investing in preventative maintenance today maximises production capacity while reducing future costs.
- We understand your business, your value chain, your resources and your needs.
- We are backed by an extensive international technical assistance network in more than 15 countries.
- We help you maximise your machine's performance.
We are backed by experts that can connect via Remote Technical Assistance and the Advanced Maintenance Support System. More information
Preventative maintenance
- Maintenance is carried out by a specialised team.
- Maintenance activities are scheduled and carried out according to the negotiated scope of service.
- Scheduled maintenance replacement parts are delivered in full and on time.
- Full compliance with equipment safety regulations.
Expanded preventative maintenance + recommended replacement part set purchasing
- Replacement part discounts.
- Maintenance is carried out by a specialised team.
- Maintenance activities are scheduled and carried out according to the negotiated scope of service.
- Scheduled and emergency maintenance replacement parts are delivered in full and on time.
- Full compliance with equipment safety regulations.
- Proper corrective and preventative maintenance scheduling and execution.
- Periodic diagnostic visits.
- Emergency problem resolution.
- Technical visits.
- Expert consulting through remote assistance services:
- Remote Technical Assistance
- Advanced Maintenance Support System
- Remote machine access: COREBOX
Inspections
Inspections are an excellent way to guarantee that your machine is operating at an optimal level. Our team can provide a full inspection of your installation.
If the machine is in optimal condition after inspection, or if our team has restored it to desired standards, we include manufacturer certificates.
Inspection results allow for maintenance to be personalised according to each machine's specific needs, applying solutions before setbacks crop up. We can also identify areas where it is possible to optimise workspace and movement design.
We can undertake different assessment tasks to fit your needs:
- Diagnostic visits.
- Improvement-based audits (multi-brand).
